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Eight months ago my pink Sonicare toothbrush failed. I'd had my previous one for about two years.The one before that a number of years. I've bought Sonicare for a dozen years. Before giving up on it, we bought a replacement charger. No luck. A week later I replaced the...
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2.8
Eindhoven, Noord-Brabant
I liked
  • Old toothbrush that turned on
I didn't like
  • Fact that the last three have failed in weeks or days
#972132
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My second Sonicare has now broken. I have now had two of the Philips Sonicare electric toothbrushes and both have failed with in my opinion with very little use. The first one HX67110609C was used probably for about 4-6 months (estimated use if I had used if every...
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1.3
#943757
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Resolved

This company is deplorable, two year warranty on their toothbrushes and they don't honour it! Broken after 7 months! do not have receipt but have Visa statement showing the date i purchased it and that is not good enough. sonicate has 2 year warrenty but this...
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2.8
Porters Lake, Nova Scotia
I liked
  • Product when they dont break
I didn't like
  • Customer serice is pathetic
#897469
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My Sonicare toothbrush was sent without quite a few parts. I'm told to return for an exchange...right after I was told the pieces I'm missing are not in stock. So, they're gonna send me the same inadequate order missing the same items. Customer service now expects me...
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#622507
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I purchased a Sonicare Diamondclean toothbrush did not work when i first purchased it called the warranty customer service said i would receive a new handle as this is a known issue that has happened to other customers and that it would arrive in about 2 weeks. Its...
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#456045
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I have used Sonicare for 10+ years and have always bought their latest and greatest. The last brush I purchased I fell in love with until it stopped working. I contacted Sonicare, they replaced it since it was under the two year warranty mark. I asked the guy what...
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#260758
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I have used Sonicare for 10+ years...bought the latest and greatest of their brushes. Finally found one that I really liked. The one I purchased for almost $200 broke/stopped working within the two year warranty. The brush was replaced. It has been 1 year and 10...
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#260753
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The Philips Sonicare (Essence 5000) toothbrush is getting packed with the wrong replacement toothbrush heads. You won't know it until you get around to trying to replace the head and it won't work. The first time I thought it was just me and I broke the head...
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Anonymous
Jack Brooks

If you have an older Sonicare Advance 4100 series electric toothbrush, the correct replacement brushes aren\'t available and the E series substitutes leak water into the hand...

#182993
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